SHIPPINGWe strive to provide economical and speedy shipping for all of our orders! Packages are typically sent with USPS Priority 2-Day shipping for domestic orders.
Shipping costs are as follows:
Light Standard Shipping (Orders of Single Cards or up to 2 x 10 packs) 0.0 lb – 1.0 lb $3.00
Standard Shipping ( 3 or more 10 packs, Candles or Mugs) 1.0 lb – 3.0 lb $5.00
Free Shipping Over $50 - $50.00 and up Free
RETURNSOur return policy window is 30 days from when you received your order. If 30 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
To return your product, you should mail your return to:
Palmer Street Press, 5557 28th Street SE, Ste B, #282 Grand Rapids, MI 49512
With the exception of defective product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
DAMAGED OR DEFECTIVE PRODUCTWe will of course replace your product if your order arrives in a defective or damaged state. Please contact us using the web form or e-mail us sales@palmerstreetpress with your order number and information - we'll get it sorted!